Customized Gift Boxes FAQs

At Encourage U By Ton, we strive to ensure you receive your perfect personalized gift box without breaking the bank! Our standard shipping anywhere within the United States is a flat rate of $5.99 for Inspirational Gifts and $18.00 for Gift Boxes. However, if your order totals over $125, you'll qualify for FREE SHIPPING**! For international orders, shipping costs vary based on the destination and weight of the package, but don't worry—we provide real-time shipping calculations at checkout to give you the best rate possible. Unwrap the perfect surprise for every occasion with ease, knowing exactly what you'll pay for delivery!

We offer a variety of gift baskets for different occasions, including birthdays, weddings, baby showers, anniversaries, and more. Our gift boxes can be customized to suit your preferences and budget. Explore our selection to find the perfect gift for your loved ones.

Yes, you can customize your gift box to create a unique and personalized gift. Choose from a variety of items and themes to tailor the gift box to the recipient's preferences. Contact us to discuss your customization options and create a special gift for your loved ones.

At EncourageU by Ton, our goal is to offer a seamless and convenient shopping experience. We accept a wide range of payment methods, including Square, Klarna, Afterpay, Sezzle, all major credit cards, PayPal, Zelle, and Venmo. If you need special or alternative payment options, please contact our customer service team. We are committed to making your shopping experience smooth and enjoyable.

Yes, we offer same-day and rush delivery options for urgent orders. Customers can select these expedited shipping options during checkout for quick delivery of their gift boxes. Please note that an additional $25 charge will apply for same-day or rush delivery services.

At Encourage U By Ton, we pride ourselves on delivering the perfect personalized gift box promptly without sacrificing quality. Once you place your order, processing typically takes 1-3 business days. This timeframe allows our team to meticulously curate and personalize your gift box, ensuring it meets our high standards. After processing, delivery times vary based on your chosen shipping method. Standard shipping generally takes 3-7 business days, while expedited options are available for faster delivery. For any specific occasions or urgent needs, we recommend placing your order well in advance to account for these processing and delivery times. Thank you for choosing Encourage U By Ton—where we unwrap the perfect surprise for every occasion with a touch of history.

At Encourage U By Ton, we strive to ensure you receive your perfect personalized gift box without breaking the bank! Our standard shipping anywhere within the United States is a flat rate of $5.99 for Inspirational Gifts and $18.00 for Gift Boxes. However, if your order totals over $125, you'll qualify for FREE SHIPPING**! For international orders, shipping costs vary based on the destination and weight of the package, but don't worry—we provide real-time shipping calculations at checkout to give you the best rate possible. Unwrap the perfect surprise for every occasion with ease, knowing exactly what you'll pay for delivery!

At Encourage U By Ton, we pride ourselves on delivering the perfect personalized gift box for every occasion. However, we understand that sometimes exchanges may be necessary. Our exchange policy allows you to exchange any item within 14 days of purchase, provided it is in its original condition, unopened, and accompanied by the original receipt. Items that have been personalized or custom-made are not eligible for exchange, except in cases of defects or errors made by our team. To initiate an exchange, please contact our customer service at support@encourageubyton.com with your order details and reason for the exchange. We aim to process all exchange requests promptly to ensure your satisfaction and maintain the joy of giving and receiving the perfect gift. Thank you for choosing Encourage U By Ton!

Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please contact our customer service team at encourageubyton@gmail.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us. Refunds Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

At Encourage U By Ton, we take pride in crafting personalized gift boxes that are perfect for any occasion, each with a touch of history. Due to the customized nature of our products, we have a strict policy on non-refundable items and deposits. Once an order is placed and a deposit is made, it is non-refundable. This policy ensures that we can provide you with the highest quality, personalized service, and meticulously crafted gift boxes. Please review all order details carefully before finalizing your purchase. If you have any questions or need assistance, our customer service team is here to help you every step of the way.