Shipping & Returns

Shipping Policy

Welcome to our Shipping Policy! At Encourage U by Ton, we take pride in ensuring that your customized gift boxes are carefully packaged and shipped to your desired location. We offer various shipping methods to cater to your specific needs, and our costs are transparent to provide you with a seamless shopping experience. Your satisfaction is our priority, and we aim to build trust through our reliable shipping services.

Whether it's a special occasion or a thoughtful gesture, we understand the importance of timely delivery and secure packaging. We are committed to keeping our shipping process clear and straightforward, so you can shop with confidence and peace of mind.

** Shipping for None Gift Box Items**

-**U.S. and Canada:**$5.99

**Shipping for Gift Boxes**
- **U.S. and Canada:** $18.00
- **Local Delivery (within a 25-mile radius):** $10.00
- **Delivery beyond 30 miles:** An additional fee will be determined based on the distance.

For any questions or assistance with your order, please don't hesitate to contact our customer support team. We are here to ensure your experience with Encourage U by Ton is a positive one.

Return & Exchange Policy

At Encourage U by Ton, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team at ENCOURAGEUBYTON@GMAIL.COM with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team at ENCOURAGEUBYTON@GMAIL.COM. We will guide you through the exchange process.

Non-Returnable Items

Custom or personalized items are non-returnable unless they arrive damaged or defective.
Sale items are final and cannot be returned or exchanged.